Communicating When Strangling Isn't an Option!
How do you get through to a brick wall, especially when you're frustrated, annoyed and time-pressed? Is it possible to chill out and "stay the course" when what you really feel like doing is screaming, or worse? Yes! Based on established coaching and counseling principles, this intense and practical workshop will show you how you can communicate even with brick walls, and maintain your professionalism and dignity all the while! You'll replace self-defeating behaviors with strategies that will get better results. Specific, practical and spot on!

At the end of this session, participants will:

• use a 3 step process to stay purposeful and on-message
• understand and apply "listening for agreement" concepts
• hear at least 3 strategies they can apply to help the other person feel safe and communicate more rationally

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