KEYNOTE

Pump them up — Get them ready to learn! 
What's the difference between a good meeting and a great one? It's what your attendees take away and apply when they return to the workplace, of course! Sue sets the right tone, gets your attendees pumped and ready to learn. She gives them food for thought, inspires them as they leave and wraps everything together, to create an atmosphere of fun and positive expectations.

Here is what USAE Show Daily reporter wrote about Sue's general session spot as she was emceeing the opening of IAEM San Diego 2006: Sue energized the crowd!

MOTIVATIONAL/INFORMATIONAL KEYNOTES  
Sue's high-energy, exciting and playful delivery pumps up attendees and sets the tone for an awesome meeting. Or, if you want them leaving on a high note, schedule Sue to close the meeting. She'll inspire them to apply what they learned and they'll leave the meeting ready to perform more profitably, more productively and more professionally than ever (exactly the point of the meeting, right?!).

"It is important for workers to achieve periodic booster shots... experiences that underscore the need for GoodWork and demonstrate how it might be carried out."
Howard Gardner, Changing Minds

Here are presentations presented only as powerful, fun, keynotes and general sessions. Less "meat" and more "spice", but still loaded with nutritional value!:

Taking Care of Business: Looking for a Second Right Answer 
Even the best of us sometimes fall into a rut. We meet our goals and all seems well, but that little voice inside talks to us! We know we could be achieving more, if only.... Looking for a Second Right Answer is the perfect way to kick off a meeting to pump up your attendees and open them up to a new way to increase profits and potential. They'll laugh while they learn that second right answers are sometimes necessary to take care of business, but they can hold the key to unlimited success. (Particularly powerful for groups dealing with change—and who isn't?!)

"There is merit in tried-and-true practices, but sometimes... such practices can become dysfunctional. Keep an open mind, be willing to experiment, blend the best of the old and the new."
Howard Gardner, Changing Minds

Hyperservice™: The Key to Customer Loyalty
How much time and effort, and how many dollars are spent, trying to convert prospects into customers and clients? And once they become customers, what is done to keep them... happy, loyal, satisfied? Whether a service or sales organization, whether an established mature industry or an idea ready to explode, the single easiest way to stay in business is to keep customers coming back, and then benefiting from their word of mouth. These sessions provide the secrets to maintaining solid loyalty and satisfaction, and working through specific steps to outperform and outthink the competition. 

Communicating When Strangling Isn't an Option!
Your group will love this! Funny and relevant, irreverant but never impolite, Sue gives your attendees specific skills to stay calm, stay focused and stay professional when all they really want to do is scream, run or bite! With Sue's masters degree in counseling, she is uniquely qualified to help your stressed out, overworked and overwhelmed attendees approach each  negative situation or angry person, differently. This keynote is high-energy and very interactive. (Even if your group "hates" participating, Sue will have them participating. They'll want to volunteer—yes, even people in your group—because she'll make it safe and fun for everyone.) They'll leave this session energized, ready to apply new strategies that will get them better results—and make their life happier and their job easier.

"There is no diminishing the contribution that you continue to make to the success of our event. I thought this year's opening session particularly set the tone for all the events that followed."
Steven Hacker, CAE, IAEM, President

"You were terrific! We did a wrap up on Friday and every attendee commented on your presentation. You were definitely at hit."
Mary Jo Tortorici, Coordinator, Sales Training, Hyatt Hotels Corporation

NEW! How to Say It To Sell It™: Boosting Sales Success in Today's World
Based on Sue's newest release, How to Say It To Sell It™ is the program your team needs to remember the fundamentals and recharge their skills. Depending on the focus most important to you and time permitting, your team can learn:

• How to prospect
• How to leave a voice mail customer's return
• How to handle objections
• How to communicate diplomatically (even for the naturally undiplomatic)
• How to create a winning sales presentations
• How to craft emails that communicate care
• How to use email to separate yourself from the competition

Sue's Calendar
Please click to see Sue's calendar, call 480-575-9711 or email Sue or Nance to check Sue's availability for your event.